Terms & Conditions

I'll adapt the Terms and Conditions for e-commerce art sales targeting both European and Korean markets.

TERMS AND CONDITIONS OF SALE

ChoiandChoi Online Art Gallery

Article 1 - General Provisions

1.1. These Terms and Conditions govern all transactions made through www.choiandchoi.com, operated by ChoiandChoi Gallery ("the Gallery").

1.2. Geographical Scope:

- European Union member states

- Republic of Korea

- Other international territories (subject to specific shipping conditions)

1.3. These terms comply with:

- European Union E-commerce Directive (2000/31/EC)

- EU Consumer Rights Directive (2011/83/EU)

- Korean E-Commerce Act

- Framework Act on Electronic Documents and Transactions (Korea)

Article 2 - User Account

2.1. Account Creation Requirements:

- Full legal name

- Valid email address

- Shipping address

- Contact telephone number

- Password creation

2.2. Age Restrictions:

- EU: Minimum age 18 years

- Korea: Minimum age 19 years (Korean age)

Article 3 - Artwork Listings

Each artwork listing includes:

- Artist name and biography

- Title and creation date

- Medium and materials

- Dimensions (cm and inches)

- High-resolution photographs

- Condition report

- Provenance (where applicable)

- Price in EUR and KRW

- Authentication certificate details

Article 4 - Pricing and Payment

4.1. Pricing:

- All prices displayed in EUR and KRW

- Real-time currency conversion

- VAT/GST clearly indicated where applicable

- Shipping costs calculated at checkout

4.2. Payment Methods:

- International credit cards (Visa, Mastercard, American Express)

- PayPal

- Bank transfer (SEPA for EU)

- Korean-specific methods:

- KakaoPay

- Naver Pay

- Korean bank transfer

Article 5 - Purchase Process

5.1. Order Steps:

- Artwork selection

- Shopping cart review

- Shipping method selection

- Payment

- Order confirmation

5.2. Contract Formation:

- Order confirmation email sent within 24 hours

- Second email with tracking information upon shipment

Article 6 - Shipping and Delivery

6.1. Delivery Options:

- Standard fine art shipping

- Express shipping where available

- In-person collection (Seoul gallery only)

6.2. Delivery Timeframes:

- EU: 7-14 business days

- Korea: 3-7 business days

- Other regions: 14-21 business days

6.3. Shipping Partners:

- Fine art specialist carriers

- Full insurance coverage

- Climate-controlled transport where required

- Real-time tracking

Article 7 - Right of Withdrawal

7.1. EU Customers:

- 14-day cooling-off period

- Full refund including standard shipping costs

- Return shipping at customer's expense

7.2. Korean Customers:

- 7-day cooling-off period per Korean law

- Return shipping covered by Gallery for defective items

- Exchange/refund process as per Korean Consumer Protection Act

Article 8 - Artwork Authenticity

8.1. Documentation Provided:

- Certificate of Authenticity

- Detailed condition report

- Artist's signature verification

- Provenance documentation (where applicable)

8.2. Authentication Guarantee:

- Lifetime authenticity guarantee

- Full refund for non-authentic works

- Independent expert verification option

Article 9 - Intellectual Property

9.1. Copyright:

- Artwork images © respective artists

- Website content © ChoiandChoi Gallery

- Limited license for personal use only

9.2. Purchase Rights:

- Physical artwork ownership only

- No reproduction rights included

- No commercial use rights

Article 10 - Data Protection

10.1. EU GDPR Compliance:

- Data minimization principle

- Lawful processing basis

- Right to be forgotten

- Data portability

- Privacy by design

10.2. Korean Personal Information Protection Act Compliance:

- Information security measures

- Data retention limitations

- User consent requirements

- Personal information handler designation

10.3. Data Collection Purposes:

- Order processing

- Shipping arrangements

- Customer service

- Marketing (with explicit consent)

Article 11 - Security

11.1. Website Security:

- SSL encryption

- PCI DSS compliance

- Regular security audits

- Secure payment processing

11.2. Transaction Security:

- 3D Secure authentication

- Fraud monitoring systems

- Secure payment tokenization

Article 12 - Customer Service

Support Available:

- Email: support@choiandchoi.com

- Phone: [EU number] / [Korean number]

Article 13 - Dispute Resolution

13.1. EU Customers:

- Online Dispute Resolution platform (ODR)

- Alternative Dispute Resolution (ADR)

- Jurisdiction of customer's country of residence

13.2. Korean Customers:

- Korean Fair Trade Commission mediation

- Korean Consumer Protection Board

- Seoul Central District Court jurisdiction

Article 14 - Modifications

14.1. The Gallery reserves the right to modify these terms.

14.2. Changes effective after online publication.

14.3. Existing orders governed by terms at time of purchase.

Last Updated: November 14, 2024

- Address both EU and Korean legal requirements

- Include region-specific payment methods

- Cover different withdrawal rights (14 days EU, 7 days Korea)

- Address dual-language pricing (EUR/KRW)

- Include local dispute resolution mechanisms

- Comply with both GDPR and Korean PIPA